Call 1800 COWDROY

Trusted by Australians since 1890

Cowdroy Logo

Warranties & Trading Terms

H.M. Cowdroy Pty Ltd. - Products Warranty.

Updated 1st February 2016 

Cowdroy warrants its products to be free from defects in material and workmanship for a period of seven (7) years from date of purchase.

This warranty is limited to Cowdroy’s option to repair, or the replacement, of any products proven to be faulty in manufacture or materials, with the same or equivalent product, free of charge. Labour charges, transportation and other costs associated with the replacement or re-installation of the parts or product are excluded from this warranty and will not be paid for by Cowdroy.

H.M. Cowdroy Pty Ltd. assumes no liability under the warranty for the following:-

*Misuse, abuse, accidental or intentional damage
*Improper adjustment or operation by the installer or end user
*Improper maintenance or installation
*Inaccurate or incorrect site or operational specifications
*Unauthorised repair or modification
*Used contrary to Cowdroy recommendations
*Use of replacement parts other than Cowdroy authorised parts
*Corrosion related damages when used in a corrosive environment or corrosion caused by cleaning related agents
*Whilst some of our product finishes are warranted against tarnish, they shall not be covered for deterioration caused by damage to the protective layer

To the extent permitted by law, this warranty is the exclusive warranty granted by H.M. Cowdroy Pty Ltd. and is in lieu of all other expressed or implied warranties and guaranties. There are no implied warranties as to the merchantability, quality or fitness for purpose. In all other respects the Standard Terms and Conditions of Cowdroy products apply.


H.M. Cowdroy Pty Ltd takes pride in satisfying its customers. Continuing a tradition set more than 125 years ago, Cowdroy maintains the highest standard in design, development and supply of its products.

Trade Marks, Registered Patents, Designs.

A number of our products have registered patents and any infringement in Australia or Overseas could result in legal action.

Conditions of Sale and Trade Policy.

Terms of Payments are strictly thirty (30) days nett from date of statement.

Delivery Charges

(a) Cowdroy operates a minimum order value (refer price lists) and orders equal to or above this value are delivered free into store (FIS) in metropolitan areas of Sydney, Brisbane, Melbourne, Perth and Adelaide. Orders below this value will carry a surcharge for processing, delivery and invoicing.

(b) Deliveries outside the metropolitan areas are delivered carrying an additional freight and packaging cost to listed price.

(c) Special packaging cases or crates, if required, will carry an additional freight and packaging cost to listed price.

Return claims must be in writing within seven (7) days of receipt of delivery of goods.

All returns must have prior authorisation and must be in good order and working condition.

Freight costs must be borne by the customer and Tax Invoice or Delivery Docket numbers must be quoted at all times.

Returns of special or cut to size orders will not be accepted.

Extruded sections cut to size will be charged at a per metre rate, which includes a cutting charge.

All prices shown in price list are subject to change or alteration without notice.

Title of Property.

H.M. Cowdroy Pty Ltd. retains the legal title of all goods invoiced until the actual invoice is paid in full plus any outstanding extraneous charges pertaining to that invoice.

Most hardware stores within Australia and New Zealand carry Cowdroy products, however should you have any difficulties sourcing a particular product, please contact one of our branches in most capital cities in Australia or New Zealand.

Barrier Door Warranty Information

  • 5 year warranty on Frame, Grill and Steel Mesh  
  • 1 year warranty on handles / locks, door closers and hinges
  • 5 Years on Mesh and Frame
  • 1 year on all Hardware including Lock, Lock Parts, Triple Lock, Doggie Door, Bug Seal, Door Closer & Hinge
  • Exclusions are general wear & tear or misuse
  • Care & Maintenance
    • Wash down with a soft brush using warm water with a mild detergent.
    • Rinse thoroughly with fresh water to remove any detergent residue.
    • Do not use any strong detergents or abrasive cleaners which may scratch or damage the surface.


1.  These general terms and conditions of sale will apply to all sales from H. M. Cowdroy Pty. Limited unless they are specifically varied in writing from H. M. Cowdroy Pty. Limited. 


Non-Account Customers:

2.  To operate on a “trade counter sale” basis where goods are paid for, in full, prior to goods leaving the warehouse.  Invoice values below $50.00 (Ex. GST) will incur a $25.00 (Ex. GST) surcharge. 

Payment methods: cheque, credit card and EFTPOS.  Cash not accepted. 

Account Customers:


H. M. Cowdroy Pty. Limited reserves the right to require payment in advance or cash of delivery (C. O. D.) from any customer. 


3.  All prices and specifications shown in this catalogue / price list are subject to change without notice. 

Errors & omissions excepted.  (E. & O. E.).

4.  Cut to Length Cutting Charges:

Aluminium extrusions are available cut to length into 1/4’s, 1/2’s and 3/4’s of the full length listed. 

A cutting fee may apply up to $2.00 (Ex. GST). 

Special cut lengths carry additional cutting charges -

P. O. A. 

5.  Returns:

Will not be accepted after seven (7) days. 

All returns must have prior authorisation and must be in good order and condition. 

Cut to length aluminium extrusions and special orders will not be accepted for return. 

Freight must be borne by the customer and tax invoice numbers must be quoted at all times. 

Depending on circumstances a minimum $25.00

(Ex. GST) processing surcharge may apply. 

6.  Damages:

In transit or goods not manufactured to specification must be notified within 24 hours of receipt of goods. 

7.  Delivery Charges:

a) All deliveries will incur a minimum freight changed unless otherwise previously agreed to by an H. M. Cowdroy Pty. Limited representative. 

b) Orders of less than $50.00 (Ex. GST) will be delivered carrying a processing and invoicing surcharge of $25.00 (Ex. GST) plus a minimum freight charge of $15.00 (Ex. GST). 

c) Deliveries outside the metropolitan areas are delivered carrying an additional freight and packaging cost to listed prices unless otherwise previously agreed to by an H. M. Cowdroy Pty. Limited representative. 

d) Should additional packaging, cases or crates be required, then further cost will be incurred. 

Find your nearest stockist
Find a stockist